The Proceedings of the Information Systems Education Conference 2009: §3333
|Sat, Nov 7, 11:00 - 11:25, Crystal 3 Paper (refereed)
|Recommended Citation: Ziyadeh, M and B A White. In Pursuit of Quality Within the School of Business Curriculum - An Exploratory Study of Continuous Process Improvement Practices in Higher Education. In The Proceedings of the Information Systems Education Conference 2009, v 26 (Washington DC): §3333. ISSN: 1542-7382.
In Pursuit of Quality Within the School of Business Curriculum - An Exploratory Study of Continuous Process Improvement Practices in Higher Education
This paper defines Six Sigma as a method for continuous process improvement, and its suggested use in higher education for improvement among business courses. Six Sigma tools are proposed for implementation within schools of higher education for the improvement of course material, class techniques, and student learning. While some researcher believe colleges and universities can improve processes in all areas of operation using Six Sigma, the focus of this paper is on the improvement of course material and class techniques. More specifically, it is the implementation of continuous process improvement strategies in relation to course material and class techniques which requires greater treatment within academic literature. A three pronged strategy referred to as Time, Tools, and Training is suggested for use by instructors within Business Schools, which are implemented within the context of a course through the use of goal setting, measurement and analysis tools, and leadership skills. The research suggests that this strategy contains an effective balance of elements for implementing an effective program for educational improvement.
Keywords: continuous process improvement, conceptual method, course material, classroom techniques, six sigma, teaching effectiveness, student evaluation, student feedback, mentorship, higher education, schools of business
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