The Proceedings of the Information Systems Education Conference 2009: §1533    Home    Papers/Indices    prev (§1532)    Next (§1534)
Thu, Nov 5, 1:30 - 1:55, Crystal 3     Paper (refereed)
Recommended Citation: Ali, A and R Murthy.  The Role of Technical Support in Updating Web Design Courses - A Case Example.  In The Proceedings of the Information Systems Education Conference 2009, v 26 (Washington DC): §1533. ISSN: 1542-7382.
CDpic

The Role of Technical Support in Updating Web Design Courses - A Case Example

thumb
Refereed9 pages
Azad Ali    [a1] [a2]
Eberly College of Business and Information Technology
Indiana University of Pennsylvania    [u1] [u2]
Indiana, Pennsylvania, USA    [c1] [c2]

Raj Murthy    [a1] [a2]
Eberly College of Business and Information Technology
Indiana University of Pennsylvania    [u1] [u2]
Indiana, Pennsylvania, USA    [c1] [c2]

Web design courses often go through repeated updates and revisions in order to accommodate changes in technology and market demands. The updates may require the implementation of numerous steps that support the final outcome of the course. Each step plays a different role in supporting the changes in the courses of this dynamic field of study. This process, of course updates is clear to many and, similar steps may be followed in other courses. However, what is not quite clear in this process is the role that technical support staff plays in making these repeated updates. This paper intends to shed light on this role of the technical staff by illustrating the experience of one faculty member and the support that he received from the technical staff at his college. A faculty member at Eberly College of Business and Information Technology (ECOBIT) Indiana University of Pennsylvania (IUP) teaches courses in web design. He has updated these courses a number of times so as to accommodate changes in technology. At the same time he received support from the technical staff at his college for these updates. At times, this kind of support was crucial in the implementation of the changes for the web design courses and to cover additional topics in the same courses. The experience of this faculty along with the support that he received from the technical staff at the college is illustrated in this paper.

Keywords: Technical Support, Technical Staff, Web Development and Technical Implementations

Read this refereed paper in Adobe Portable Document (PDF) format. (9 pages, 443 K bytes)
Preview this refereed paper in Plain Text (TXT) format. (32 K bytes)

CDpic
Comments and corrections to
webmaster@isedj.org